Professional service in Eldoret

Welcome to Zeal Sign Book Knob

We install queue systems and report on the difference they make. When more people gather in a branch than the counter can serve, the problem is rarely staffing: it is how the flow is organised. That is the part we work on. That is exactly what we work on: why are there so many people waiting.

Request an assessment View Services

10+Years of experience

1200+Satisfied clients

98%Tickets served within target

FAQ

Questions we are asked most

Always. Without a baseline there is no way to show what changed, and the first question from any finance team is exactly that.

Almost always it is a distribution problem, not a headcount one. With no ticketing system everyone joins the same line for transactions that take wildly different times, and one long case holds up ten short ones. Splitting the flows by transaction type usually cuts the wait without adding staff.

At one month and again at three. The three-month figure is the one that shows whether the change held.

The demand that machine handled moves to the counter. The system detects the peak, opens additional desks and alerts the manager to reinforce service for as long as the interruption lasts.

Yes. We work under contract across the whole estate, with an equipment inventory per branch, a visit calendar and a single point of contact for the network.

Reviews

What our clients say

Real reviews from Eldoret clients.

Operations, Kosgei

★★★★★

"We had before and after numbers, which made the second phase easy to approve."

Branch Manager, Tanui

★★★★★

"Measured again after three months, unprompted."

Services

Everything you need in one place

Serving Eldoret with quality materials and certified professionals.

📐

Flow assessment

Arrival patterns and service times measured on site.

🖨

Dispenser installation

Selection, siting and configuration of ticket dispensers.

📘

Operating procedures

Written rules and staff training for the system.

📺

Calling displays

Waiting area and desk-level number displays.

💡

Improvement reviews

Desk layout revisited against actual results.

📄

Service contract

Annual cover for equipment and configuration.

Service levels

Agreed response times

Alert type	Response	Cover
Critical: ticketing system down	4 working hours	Monday to Sunday
High: display or dispenser fault	1 working day	Monday to Saturday
Scheduled: configuration changes	Per calendar	Monthly or quarterly

Response times are set by contract and vary with the location of the machine.

Rollout case

Before and after the ticketing system

Before — A single line for every transaction type, with the wait piling up at the entrance. — **Before.** A single line for every transaction type, with the wait piling up at the entrance.

After — Tickets split by transaction type and an orderly waiting area. — **After.** Tickets split by transaction type and an orderly waiting area.

Illustrative images of a typical rollout.

How we work

From the survey to the dashboard

Survey

We measure the real flow of the branch before proposing a configuration.

Installation

Dispenser, displays and signage, without closing the branch to the public.

Go-live

Transaction types configured and desk staff trained on the system.

Reporting

Waiting and service dashboard broken down by hour, desk and transaction type.